2013
2014
2015
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Customer portal created
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E-commerce
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Back office integration
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Invoice payment capability
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AR platform
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Self-signed portal
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Website branding erasure
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Arrow-SFDC integration
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2016
2017
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MyCT Platform
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AR campaigns
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Invoice campaigns
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MyCT platform support for all customers
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Enhanced AR platform and website
Revenue Generation
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E-commerce platform: $24 million annually
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Customized price quote system: $12 million annually
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Payment processing: Up to $16 million per month
Cost Savings
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Customer service time saved: 50%
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Customer service cost savings: $1.2 million annually
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Transactional email campaigns: Cost savings of $5 million annually
Key Performance Metrics
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Lead generation increased 500%
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Reduced customer phone calls for information 75%
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Year over year, have doubled the amount of customer invoices paid online
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1 million emails sent per year, capturing $5 million of otherwise lost revenue
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Platform adoption rate of over 70 thousand users in less than 6 months
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Reduced bugs from 2000 to less than 100; maintains zero "critical" and "high" issues at all times
Education
Bachelor of Science in Computer Science
Minor: Business Administration
New Jersey City University
Jersey City, NJ
Certifications
Certified Scrum Master (CSM), SCRUM Alliance
PMP Certification, Project Management Institute (PMI)
Interwoven Certified Professional, Interwoven
SoftWise Certified Professional, SoftWise