2013

2014

2015

  • Customer portal created

  • E-commerce

  • Back office integration

  • Invoice payment capability

  • AR platform

  • Self-signed portal

  • Website branding erasure

  • Arrow-SFDC integration

2016

2017

  • MyCT Platform

  • AR campaigns

  • Invoice campaigns

  • MyCT platform support for all customers

  • Enhanced AR platform and website

Revenue Generation

  • E-commerce platform: $24 million annually

  • Customized price quote system: $12 million annually

  • Payment processing: Up to $16 million per month

Cost Savings

  • Customer service time saved: 50%

  • Customer service cost savings: $1.2 million annually

  • Transactional email campaigns: Cost savings of $5 million annually

Key Performance Metrics

  • Lead generation increased 500%

  • Reduced customer phone calls for information 75%

  • Year over year, have doubled the amount of customer invoices paid online

  • 1 million emails sent per year, capturing $5 million of otherwise lost revenue

  • Platform adoption rate of over 70 thousand users in less than 6 months

  • Reduced bugs from 2000 to less than 100; maintains zero "critical" and "high" issues at all times

 Education 

Bachelor of Science in Computer Science
Minor: Business Administration
New Jersey City University
Jersey City, NJ

 Certifications 

Certified Scrum Master (CSM), SCRUM Alliance
PMP Certification, Project Management Institute (PMI)
Interwoven Certified Professional, Interwoven
SoftWise Certified Professional, SoftWise

  • LinkedIn - White Circle

Contact Foram: Email // Phone 732-501-5793 //